Refund and Return Policy

Thank you for shopping at Thevoguechic. We hope you are satisfied with your purchase. However, if you are not completely happy with your purchase, you may return it to us under the following policy.

RETURNS

We accept returns within 14 days from the date of delivery. All returned items must be in new, unused condition with all original tags and labels attached. Please ensure the items are returned in their original packaging.

RETURN PROCESS

To initiate a return, please email our customer service team at contact@thevoguechic.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, securely package the item in its original packaging, include your proof of purchase, and send the return to the following address:

Thevoguechic  
Attn: Returns  
14, South Gardens,  
The Avenue, HA9 9PG

You will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.

REFUNDS

Once we receive your returned item, it will be inspected by our investigation team. If the return is approved, we will process your refund within 5 to 7 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

CONDITIONS FOR RETURN

- Our products are made to order based on your specifications. Please ensure you check your measurements against our sizing matrix before purchase.
- Items that have been worn, used, or altered will not be accepted for return.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:
- Custom products (special orders or personalized items)
- Worn or used items

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

If you wish to exchange an item, please return the item you have, and once the return is accepted, make a separate purchase for the new item.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

contact@thevoguechic.com